Today I'll be sharing one of the incidents that I've endured where the customer was being obviously fraudulent. These types of returns annoy me to no end with their irony. While the person is trying to be 'smart' and pull one over on me, all I can do is shake my head because the twit expects that I'm either too lazy or too stupid to catch what they're doing.
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~A cheerful little woman approached my counter with the intention of returning an expensive, digital camera because she "bought the wrong color." She had the original packaging, she had the receipt, it was in the required return period, and I was looking forward to an easy return. The seal on the box had been broken, so I was obligated to look inside, make sure everything was in there, and also compare the serial numbers.
All the correct items were in the box, but I immediately took note of the fact that the physical camera was not the same color as the one printed on the package. This threw up a little warning flag in my head since I'm savvy enough with these items to know that those colors should match. Because of this, I took a moment to examine the merchandise a little closer. What I found was:
#1. The casing was riddled with small nicks and scratches.
#2. The serial number was so worn from the camera being used that I could only make out the last four digits.
#3. These four numbers were nowhere close to the ones printed on the box.
This woman really must not have expected me to open the camera, period. When I pointed these facts out to her, she tried to save face by acting surprised and saying something along the lines of, "Oh my gosh! I need to fix this" a couple times. She didn't even try to argue with me. It was pretty clear that she had put her old, scuffed camera in the box with the hopes of getting the money back for the brand new one she recently purchased.
All the correct items were in the box, but I immediately took note of the fact that the physical camera was not the same color as the one printed on the package. This threw up a little warning flag in my head since I'm savvy enough with these items to know that those colors should match. Because of this, I took a moment to examine the merchandise a little closer. What I found was:
#1. The casing was riddled with small nicks and scratches.
#2. The serial number was so worn from the camera being used that I could only make out the last four digits.
#3. These four numbers were nowhere close to the ones printed on the box.
This woman really must not have expected me to open the camera, period. When I pointed these facts out to her, she tried to save face by acting surprised and saying something along the lines of, "Oh my gosh! I need to fix this" a couple times. She didn't even try to argue with me. It was pretty clear that she had put her old, scuffed camera in the box with the hopes of getting the money back for the brand new one she recently purchased.
1 comments:
Well, she must have thought, I always can try! This is incredible, that people can do that. The nerve! Good you checked! :-)
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