Today's blog will be a second installment to the archived text that was posted yesterday. I almost posted them together, but some random, forgotten train of thought led me to do otherwise. This second occurrence happened later in the day, after I had finally taken care of the line that had accumulated due to the elderly woman earlier.
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~This patron, who was roughly in her 50's, wanted to return something without the receipt. At the end of these transactions, I have to type in that person's ID number with the state abbreviation first. Her's happened to be from Kentucky. As with most any other out-of-state license, because I want to be sure I typed in the correct letters, I asked what her's were.
She smiled, said, "KY," and let out the most redneck guffaw I've ever heard. She then looked at her friend, said it again, and gave another chuckle to drive home the humor in the abbreviation. All I could think was, "Really?! How childish can you be?"
Without a doubt, returns where the customer does not have the receipt drive me closer to the impending aneurysm that this position will inevitably cause me to suffer from more than any other situation available. The elements of her return, though are the easiest that anyone without the receipt can present to me. I can usually have a customer like that on their way in no time. That being said, I can now explain the reason why this woman's reaction was notable enough write about:
In the few, precious moments following my query for correct information, she was able to fill me with the overwhelming urge to bash my head against the counter... repeatedly. I even caught a glimpse of the twenty-some-odd year old gentleman behind her roll his eyes. You won't believe how amazed I am that I've been in this position for this long without going off on a customer and gotten myself fired. For this blog's sake, I hope that doesn't happen, but tomorrow is another day, after all...
She smiled, said, "KY," and let out the most redneck guffaw I've ever heard. She then looked at her friend, said it again, and gave another chuckle to drive home the humor in the abbreviation. All I could think was, "Really?! How childish can you be?"
Without a doubt, returns where the customer does not have the receipt drive me closer to the impending aneurysm that this position will inevitably cause me to suffer from more than any other situation available. The elements of her return, though are the easiest that anyone without the receipt can present to me. I can usually have a customer like that on their way in no time. That being said, I can now explain the reason why this woman's reaction was notable enough write about:
In the few, precious moments following my query for correct information, she was able to fill me with the overwhelming urge to bash my head against the counter... repeatedly. I even caught a glimpse of the twenty-some-odd year old gentleman behind her roll his eyes. You won't believe how amazed I am that I've been in this position for this long without going off on a customer and gotten myself fired. For this blog's sake, I hope that doesn't happen, but tomorrow is another day, after all...
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