Maybe I'm just lowering my standards, or possibly I was just really irritable yesterday, but I've got four, separate mini-occasions to share from yesterday. None of them are really long enough to blog about by themselves, but together, I find them worth mentioning.
~~~
~ To start, I got to "play" with glass a lot. And by "play," I mean "clean up and prevent others from hurting themselves with it." One of the bulbs in a two-pack of long, florescent lights had busted and was pushed out of the way. Why no one else had the initiative to clean it up, I have no idea. After I'd done so and attacked the remaining pack (which still contained half the broken bulb and lots of glass) with lots and lots of tape, I placed the item in our designated basket of things that won't be put back on the shelves. When doing this, I moved a box of glass cups out of the way only to find that the box sounded as if someone had drop-kicked it across a football field. The folded cardboard had plenty of small exit points and nothing done to seal the container, either. It got attacked with tape, too. In the end, I succeed in avoiding any glass injuries on my part. Yay.
~ Next, I had another customer with a whole bunch of little things to return without the receipt. All of the items she had were things specifically known to get stolen... a lot. She must have lifted some of it from a different store, though, because half of the items wouldn't scan. Over-all, I declined the return with a big, fat "Nuh-Uh." We keep similar products of the ones that weren't in our computer, and I'd guesstimate them costing over $100 for the small handful. That's not even including the ones that I could check the price on. She had a total of around $160 in items we are just not allowed to take back without a receipt. The reason this attempted return is so mentionable is because she walked off without the bunch that wouldn't scan. Anyone who would have actually spent that much on those items wouldn't just leave them in the store. Ebay, friends, family, something would have been better than just leaving a legitimate purchase behind. She had to have stolen them and the fact that they weren't in our computer made them useless to her. Its as simple as that.
~ Also, in my list of Do's and Don'ts When Interacting With Cashiers and Customer Service, I specifically mention, in my list of Customer Service Don'ts, that it is disliked when customers, "Act as if [they've] been giving a blessing from God if there are no other customers in line when [they] arrive." Well, that's exactly what happened yesterday... multiple times. In fact, it bothered me enough that I started keeping count. Yes, I'm that awesome. The grand total is five. In one day, five separate people felt the need to mention that it was so great the service desk area was empty. It was raining ALL DAY!! It is a very consistent thing that much fewer people want to return something while its raining, or even shop for that matter. Think, people, think!
~ And, last but not least, I discovered a gentleman who could operate without his brain. I was walking back up to the front of the store when a pleasant sir approached me. He wanted to know where he could find plastic, outdoor, lawn tables. Assuming he's already checked, the only answer I felt I could give him was to, "look in the garden center area since that's where most of the outdoor stuff, short of sporting items, are kept. If they're not there, we probably hadn't gotten any in yet." When I mentioned this, his eyes lit up as if I'd just told him where to find the lost city of Atlantis. He had not, in fact, checked the garden center area. He didn't even know we had one. WHAT SUPERSTORE DOESN'T HAVE A GARDENING AREA!?!?
~ Next, I had another customer with a whole bunch of little things to return without the receipt. All of the items she had were things specifically known to get stolen... a lot. She must have lifted some of it from a different store, though, because half of the items wouldn't scan. Over-all, I declined the return with a big, fat "Nuh-Uh." We keep similar products of the ones that weren't in our computer, and I'd guesstimate them costing over $100 for the small handful. That's not even including the ones that I could check the price on. She had a total of around $160 in items we are just not allowed to take back without a receipt. The reason this attempted return is so mentionable is because she walked off without the bunch that wouldn't scan. Anyone who would have actually spent that much on those items wouldn't just leave them in the store. Ebay, friends, family, something would have been better than just leaving a legitimate purchase behind. She had to have stolen them and the fact that they weren't in our computer made them useless to her. Its as simple as that.
~ Also, in my list of Do's and Don'ts When Interacting With Cashiers and Customer Service, I specifically mention, in my list of Customer Service Don'ts, that it is disliked when customers, "Act as if [they've] been giving a blessing from God if there are no other customers in line when [they] arrive." Well, that's exactly what happened yesterday... multiple times. In fact, it bothered me enough that I started keeping count. Yes, I'm that awesome. The grand total is five. In one day, five separate people felt the need to mention that it was so great the service desk area was empty. It was raining ALL DAY!! It is a very consistent thing that much fewer people want to return something while its raining, or even shop for that matter. Think, people, think!
~ And, last but not least, I discovered a gentleman who could operate without his brain. I was walking back up to the front of the store when a pleasant sir approached me. He wanted to know where he could find plastic, outdoor, lawn tables. Assuming he's already checked, the only answer I felt I could give him was to, "look in the garden center area since that's where most of the outdoor stuff, short of sporting items, are kept. If they're not there, we probably hadn't gotten any in yet." When I mentioned this, his eyes lit up as if I'd just told him where to find the lost city of Atlantis. He had not, in fact, checked the garden center area. He didn't even know we had one. WHAT SUPERSTORE DOESN'T HAVE A GARDENING AREA!?!?
1 comments:
You write funny!! I love it to read about your experiences.
Post a Comment