Not too much to my dismay, I haven't had any notable situations happen since that horrible man on the 24th. However, because there were two of us at the service desk yesterday, they had me cashiering at a normal register for a while. During this time, an old rant popped into my head that I haven't mentioned yet. So here it goes:
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~It really annoys me to the core when someone walks up to the service desk, throws their receipt on the counter, and announces, "That cashier rang this up wrong!" This happens far too often. The reason for my annoyance is because the cashiers are not responsible for how much something rings up in any way. They simply scan the item, bag it, and move on to the next item.
First of all, in a majority of the cases where this problem arises, the item in question was in the wrong place. Customers pick up and move items around all the time. Just because you picked up a DVD next to all the plates does not mean it costs the price on the shelf.
Second of all, our cashiers don't even work out on the floor. All they do is cashier. That's it. I, personally have never, ever worked out on the sales floor pricing items. It just won't happen unless I request to change my job position. Any price that may or may not be correct for an item is the caused through human error by someone else.
That last sentence brings me to my next point: People are human.
We're not demi-gods sent down to earth to make sure every price and item match up perfectly in a synchronized ballet of retail wonderment. I am fully aware that errors are made and overlooked. It happens. I can accept that. It still wasn't the cashier's fault.
If there is a wrong way to scan an item so that a customer is charged incorrectly in the process... No, I'm stopping my thought there. There IS no wrong way to do this. The machine goes, "bip!" and you stuff the item in the bag. Its the pricing in the computer for that particular code that makes it ring up the way it does. So, whether it be a misplaced item or just a price change error,
First of all, in a majority of the cases where this problem arises, the item in question was in the wrong place. Customers pick up and move items around all the time. Just because you picked up a DVD next to all the plates does not mean it costs the price on the shelf.
Second of all, our cashiers don't even work out on the floor. All they do is cashier. That's it. I, personally have never, ever worked out on the sales floor pricing items. It just won't happen unless I request to change my job position. Any price that may or may not be correct for an item is the caused through human error by someone else.
That last sentence brings me to my next point: People are human.
We're not demi-gods sent down to earth to make sure every price and item match up perfectly in a synchronized ballet of retail wonderment. I am fully aware that errors are made and overlooked. It happens. I can accept that. It still wasn't the cashier's fault.
If there is a wrong way to scan an item so that a customer is charged incorrectly in the process... No, I'm stopping my thought there. There IS no wrong way to do this. The machine goes, "bip!" and you stuff the item in the bag. Its the pricing in the computer for that particular code that makes it ring up the way it does. So, whether it be a misplaced item or just a price change error,
Stop Blaming the Cashier for It!!
They've got enough to deal with throughout the course of the day without you sprinkling your hatred over them.
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