I've got another rant in store for you guys today. Its not as significant as yesterday's, but that's not going to stop me from venting about it. Now, just so that you're aware, I use my pens all day, every day. I need them for people to sign for their returns, and also to mark off items on their receipts. Unfortunately for me, some people are in the bad habit of walking off with said pens.This drives me absolutely bonkers.
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~The pens I usually buy aren't horribly expensive. I think they were $2.74 for a two-pack last time I got them. The whole reason I buy them is because they're fine-point, gel pens that I know write very well on thermal paper. I even marked on them with sharpie in case a co-worker decided they wanted to make one disappear. Yes, I'm that anal over a piece of plastic with ink in it. It's MY plastic and ink, dang it!
This particular date was made noteworthy by the fact that I hadn't even been in the store for two hours before a customer walked off with one of these pens in hand, never to be seen again. Considering that I'm making a whole blog about how much I hate that, you can only imagine how hard it is for a customer to actually get away with. It still happens, though. Glee.
So, during my lunch break, I purchased another set of gel pens and a 10pack of cheapo ones. After I clocked back in is when I got really irritated. I hadn't even had three customers by the time someone had walked off with one of the cheapo pens. Really people? Come on!!! If you didn't buy it, you shouldn't be walking off with it. Its that simple.
I need something to write with for every return I process where the customer has the receipt, and they need one for every return, period. Not having a pen or two in my possession sort of throws a wrench in the works, hence my aggravation. Working the customer service desk is horrible enough without having little things like an absent writing implement getting in the way of a smooth transaction.
If you're thinking to yourself, "Why doesn't your store just buy them for you?" The answer is simple: If the store bought pens for every employee in the store, they'd most likely end up spending more on ink in tubes in one week than I make in a year with all the associates and customers walking off with them.
~Since then, I have been robbed of yet another 'decoy pen' and turning this blog over in my head as I've been typing it has actually annoyed me enough that I took a break right smack-dab in the middle of writing to do this:
That, my friends, is a cheapo pen with a piece of dental floss attached to it. It is not just tied on there, either. I used a tiny drill bit and threaded that bad boy with the string. Now I can just loop it on the desk when I get there, and take it with me when I leave without having to worry so much anymore. Someone will have to really want that pen if they intend on wondering off with it. At that point, they can have the accursed thing. I've got seven more at home that I can rig the exact same way.
This particular date was made noteworthy by the fact that I hadn't even been in the store for two hours before a customer walked off with one of these pens in hand, never to be seen again. Considering that I'm making a whole blog about how much I hate that, you can only imagine how hard it is for a customer to actually get away with. It still happens, though. Glee.
So, during my lunch break, I purchased another set of gel pens and a 10pack of cheapo ones. After I clocked back in is when I got really irritated. I hadn't even had three customers by the time someone had walked off with one of the cheapo pens. Really people? Come on!!! If you didn't buy it, you shouldn't be walking off with it. Its that simple.
I need something to write with for every return I process where the customer has the receipt, and they need one for every return, period. Not having a pen or two in my possession sort of throws a wrench in the works, hence my aggravation. Working the customer service desk is horrible enough without having little things like an absent writing implement getting in the way of a smooth transaction.
If you're thinking to yourself, "Why doesn't your store just buy them for you?" The answer is simple: If the store bought pens for every employee in the store, they'd most likely end up spending more on ink in tubes in one week than I make in a year with all the associates and customers walking off with them.
~~~
~Since then, I have been robbed of yet another 'decoy pen' and turning this blog over in my head as I've been typing it has actually annoyed me enough that I took a break right smack-dab in the middle of writing to do this:
That, my friends, is a cheapo pen with a piece of dental floss attached to it. It is not just tied on there, either. I used a tiny drill bit and threaded that bad boy with the string. Now I can just loop it on the desk when I get there, and take it with me when I leave without having to worry so much anymore. Someone will have to really want that pen if they intend on wondering off with it. At that point, they can have the accursed thing. I've got seven more at home that I can rig the exact same way.
