To be honest, I've been getting far too much enjoyment out of retyping up these past occurrences and expanding well above and beyond the miniature confines of cell phone messaging. To add a dash more fun to it all, these episodes that I've had in text message form have preserved the dates of when they actually happened (hence today's title.) So far I've illustrated two different situations per post but, from now on, I'll be limiting the contents of this and future blogs to only the events that happened specifically on each given date. It'll be easier on my brain and fingers, your eyes and attention span, and give me less proofreading to do after each entry (I hope.) Bwar har-har!
~~~
~On this particular date, the service desk had been busy the whole day long, as well as the rest of the store. Unfortunatly for me, I was the only person during my scheduled work period that didn't call in sick and knew how to do returns. Anyone else in the store who could have helped me were either at a supervisory level or higher, were also short handed, and had their own troubles to worry about. At one point, I had such a high volume of customers, that the line I was serving trailed outside the service desk area, around the corner, and out of my veiw. During this time, it was brought to my attention that one of the guys in line was throwing an absolute FIT. For this blog's purposes, I'm going to name him Mr. Jerk.
Mr. Jerk was being snide and carrying on about such a large corporation not scheduling enough people, not having enough assosiates trained to do different tasks, and blah, blah, blah, etc. He was being so obnoxious that one or more of the customers standing in line near him made a complaint to my lady supervisor. They weren't mad at me. They could clearly see that I was working as fast as humanly possible to keep the line moving and I even got a few compliments for it. No, they were mad at Mr. Jerk.
I wish I was been able to hear the conversation she and he had, but once the second-in-command manager of the store showed up, I was able to gather from the customers I was serving that Mr. Jerk had blatantly insulted my lady super. Not a great idea in an establishment that may reserve the right to refuse service to anyone. I was able to view a very brief exchange of words between the jerk and my two higher-ups as the manager lead them away from the service desk area. At the time, I couldn't hear them and had no idea what they were saying. All that mattered to me was that I didn't have to deal with Mr. Jerk and his bad mood in the middle of this horrendously busy day.
The following morning I was able to find out that when our manager had escorted the man away from my counter, Mr. Jerk was so outraged at that point that he chose to leave the store and have the woman he was with handle their return while he waited outside. As far as I know, she left as well because I never served her.
So! On to the moral of all this:
I know some stores suck.
I know that some employees suck.
I am not implying in any way, shape or form that I am the best customer service representative on the face of the planet.
I am also not implying or denying in any way, shape or form that I work in the best possible superstore on the face of the planet.
What I am saying is that the quality of the service you receive when visiting a store is often in the hands of the workers who chose to not show up for work that day. We had had plenty of people scheduled, but due to the great combination of poor weather conditions and flu season, our entire store was lacking employees to fill the positions needed to meet the customers' expectations.
What I am also saying is that we do not make you stand in that line.
Tomorrow is always another day... as long as its within the return period of whatever merchandise you plan on bringing back.
G'day!
~On this particular date, the service desk had been busy the whole day long, as well as the rest of the store. Unfortunatly for me, I was the only person during my scheduled work period that didn't call in sick and knew how to do returns. Anyone else in the store who could have helped me were either at a supervisory level or higher, were also short handed, and had their own troubles to worry about. At one point, I had such a high volume of customers, that the line I was serving trailed outside the service desk area, around the corner, and out of my veiw. During this time, it was brought to my attention that one of the guys in line was throwing an absolute FIT. For this blog's purposes, I'm going to name him Mr. Jerk.
Mr. Jerk was being snide and carrying on about such a large corporation not scheduling enough people, not having enough assosiates trained to do different tasks, and blah, blah, blah, etc. He was being so obnoxious that one or more of the customers standing in line near him made a complaint to my lady supervisor. They weren't mad at me. They could clearly see that I was working as fast as humanly possible to keep the line moving and I even got a few compliments for it. No, they were mad at Mr. Jerk.
I wish I was been able to hear the conversation she and he had, but once the second-in-command manager of the store showed up, I was able to gather from the customers I was serving that Mr. Jerk had blatantly insulted my lady super. Not a great idea in an establishment that may reserve the right to refuse service to anyone. I was able to view a very brief exchange of words between the jerk and my two higher-ups as the manager lead them away from the service desk area. At the time, I couldn't hear them and had no idea what they were saying. All that mattered to me was that I didn't have to deal with Mr. Jerk and his bad mood in the middle of this horrendously busy day.
The following morning I was able to find out that when our manager had escorted the man away from my counter, Mr. Jerk was so outraged at that point that he chose to leave the store and have the woman he was with handle their return while he waited outside. As far as I know, she left as well because I never served her.
So! On to the moral of all this:
I know some stores suck.
I know that some employees suck.
I am not implying in any way, shape or form that I am the best customer service representative on the face of the planet.
I am also not implying or denying in any way, shape or form that I work in the best possible superstore on the face of the planet.
What I am saying is that the quality of the service you receive when visiting a store is often in the hands of the workers who chose to not show up for work that day. We had had plenty of people scheduled, but due to the great combination of poor weather conditions and flu season, our entire store was lacking employees to fill the positions needed to meet the customers' expectations.
What I am also saying is that we do not make you stand in that line.
Tomorrow is always another day... as long as its within the return period of whatever merchandise you plan on bringing back.
G'day!
0 comments:
Post a Comment